New Parts Returns

Westrans Believes in Customs Satisfaction. All customer returns from either cash customers or account customers must be approved by Westrans.

Customers have 30 days to return stocking goods WITHOUT restocking charge, provided they have a receipt of purchase, in original packaging, and in resaleable condition.

For returns that are greater than 30 days old, but less than 90 days , approved returns will be subject to a 15% restocking fee upon approval.

For returns greater than a year from purchase, Managerial approval must be given to accept the return. These returns are subject to 15% restocking fee.

* SPECIAL ORDER PARTS MAY NOT BE RETURNED OR CANCELLED

EXCEPTIONS:

Items that are not eligible for return are:

• Parts that have been opened or installed.

• Chemicals, Oils, Grease, and Lubricants.

• Products cut to length or modified/ custom

• Items for personal use (mattresses, seat covers)

• Personal safety products (respiratory protection, ear protection, coveralls, vests)

• Tire chains

• Electronic parts

• Electrical parts are not refundable if part has been used or if the package has been opened.

• Books and shop manuals. ​

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SPECIAL ORDER RETURNS:

       a. Must be approved by Inventory Manager or Parts Manager….

       b. Will be subject to a 25% restocking fee...​​

       c. Will be subject to all related shipping charges...

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