Warranty Claims
At Westrans, we pride ourselves on providing quality products and workmanship. Should a warranty claim arise, we will work with you to resolve it quickly and communicate the plan to resolve the issue.
All warranty claims should begin by contacting the Westrans warranty and returns department. We can guide you through the process, to get your warranty claim resolved as quickly and as efficiently as possible. Do not uninstall the component from the vehicle (if applicable), or conduct any third-party repairs before you have contacted Westrans and received a Return Authorization Number. Doing so could delay the warranty claim process or void the warranty.
If you have any questions or concerns at any point during the warranty claim process, do not hesitate to contact the warranty and returns department by phone at 431-977-0601 Winnipeg or by email at warranty@westrans.com.
THE WARRANTY CLAIM PROCESS
For Westrans in-house remanufactured components:
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To make a warranty claim on one of Westrans’ in-house remanufactured products, please follow the steps below.
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STEP 1. Complete the Warranty Claim Form
Complete and submit the Warranty Claim Form online or by email. Include as many details as possible. Photos are often helpful. Failure to complete the form in full may delay the warranty process.
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STEP 2. Get a Return Authorization Number
Warranty Claim Forms will not be accepted without the Return Authorization Number. Contact Westrans to receive a Return Authorization Number. Please call our warranty and returns department at 431-977-0601 or by email at warranty@westrans.com. To help process your warranty claim quickly and efficiently, please do not conduct any third-party repair work until you have contacted Westrans. As well, please do not uninstall the component from the vehicle, as some warranty claims will require on-vehicle testing of the component.
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STEP 3. Submit the Warranty Claim Form
Submit the Warranty Claim Form online or by email to warranty@westrans.com or by fax to 204-632-6305. Once the Warranty Claim Form has been received, we will be in contact with you as to how to proceed.
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STEP 4. Send the product to Westrans
Send the product to Westrans for inspection by our technicians. Please note that some warranty claims will require on-vehicle inspection. We will advise you if this applies to your warranty claim.
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STEP 5. Resolving your warranty claim
If your warranty claim is accepted, the product will be either repaired or replaced, at the discretion of Westrans, and shipped to you. If the warranty claim is rejected, you will be contacted with instructions on how to proceed. In the case of rejected warranty claims, the customer will be responsible for transportation expenses for the return of the product.
For products from one of Westrans’ suppliers:
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To make a warranty claim on a product purchased at Westrans from one of our suppliers, please follow the steps below. In evaluating the warranty claim, Westrans will follow the guidelines and policies as outlined by each manufacturer.
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STEP 1. Complete the Warranty Claim Form
Complete and submit the Warranty Claim Form online or by email. Include as many details as possible. Photos are often helpful. Failure to complete the form in full may delay the warranty process. Warranty Claim Forms will not be accepted without the Return Authorization Number. Submit the Warranty Claim Form by email to warranty@westrans.com or by fax to 204-632-6305. Once the Warranty Claim Form has been received, we will be in contact with you as to how to proceed.
STEP 2. Get a Return Authorization Number
Contact Westrans to receive a Return Authorization Number. Please call our warranty and returns department at 431-977-0601 and ask for the warranty and returns department or email warranty@westrans.com.
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STEP 3. Submit the Warranty Claim Form
Submit the Warranty Claim Form online or by email to warranty@westrans.com or by fax to 204-632-6305. Once the Warranty Claim Form has been received, we will be in contact with you as to how to proceed
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STEP 4. Send the product to Westrans
Evaluation and testing of the product will follow manufacturer guidelines and policies. Please note that some warranty claims will require on-vehicle inspection; we will advise you if this applies to your warranty claim.
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For special instructions on diagnostic testing for warranty claims, see the following links:
STEP 5. Resolving your warranty claim
Westrans will follow the warranty process as outlined by the manufacturer. We reserve the right not to issue credit or replace the product until Westrans has received authorization from our supplier. In the case of rejected warranty claims, the customer will be responsible for transportation expenses for the return of the product.
